Refund Policy
Overview
At Zentax Business Consultants LLP, we are committed to providing our clients with exceptional service. This policy outlines our position on refunds for services rendered.
General Policy
Due to the nature of our services, which involve professional consultation, advisory, and processing with government authorities, fees paid to Zentax are generally non-refundable once work has commenced. This is because our fees are based on the time and expertise invested in your case.
Government Fees
Any fees paid to government bodies (e.g., Registrar of Companies, Tax Departments) are non-refundable under any circumstances, as we have no control over these payments once they are submitted.
Cancellation of Service
If you choose to cancel a service before we have initiated any work, you may be eligible for a partial or full refund, determined at our sole discretion after deducting any processing fees or preliminary costs incurred.
Exceptions
In the rare event of a documented error on our part that prevents the completion of a service as agreed, we will first attempt to rectify the error. If a resolution is not possible, a partial or full refund of our professional fees may be considered on a case-by-case basis.
Contact Us
For any questions regarding our Refund Policy, please contact us:
- By email: ask@zentax.in
- By visiting our contact page: www.zentax.in/contact